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FAQs

Where your questions get answered! Did we miss something? Contact us directly at onsamscanvas@gmail.com

When can I expect my order?

Once your order is placed, please allow 7–10 days for delivery. If your tracking information hasn’t updated or your package hasn’t arrived within that timeframe, feel free to reach out—we’re happy to help!

Do you ship internationally?

Yes, we ship internationally! Shipping rates vary by location and will be calculated at checkout.

Can I track my order?

You’ll receive a tracking email as soon as your order ships. If it doesn’t arrive in your inbox, feel free to contact us—we’ll make sure you’re taken care of.

Are your prints framed or unframed?

Our prints are delivered as high-quality posters without frames. This gives you the freedom to choose and customize a frame that perfectly suits your space and style.

Can I request a custom canvas or phone case?

We do accept custom orders! However, availability can vary depending on current demand and the nature of your request. Feel free to reach out with your idea—we’ll let you know what’s possible and when.

What should I do if my order arrives damaged/incorrect?

If your order arrives damaged or incorrect, please contact us right away. We’ll make it right and ensure you receive exactly what you ordered.

Do you offer returns/exchanges?

Because each product is made to order, we’re unable to offer full refunds. However, if you're not completely satisfied, we’re happy to offer store credit to make it right.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 24 hours of placing it. Since our products are made to order, we begin processing them quickly—so reaching out within that window gives us the best chance to update or cancel your order before it goes into production.

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